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A
Anonymous
July 9, 2014
Question

how to check activiation

  • July 9, 2014
  • 1 reply
  • 258 views

I can't download ebooks because I get a message " check activation" and don't know how.

How do I do that?

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    July 10, 2014

    Hello,

    Please make sure that your device is authorized with valid credentials.

    A
    Anonymous
    July 10, 2014

    Hi, Shreya, thanks for the prompt answer. My compuer is authorized as per my ADE website, but it still won't let me download ebooks, with a message that says " check activation", which I don't know how to do.I need information on how to check activation.

    Gene

    S
    Adobe Employee
    shreya
    Adobe Employee
    July 11, 2014

    Hi Gene,

    You can de-authorize ADE as  "Control+Shift+D" for windows/ "command+ shift+d" for mac, and authorize ADE through menu option (Help -> authorize computer)  again with same credentials.

    hope this works !

    -shreya

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