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_Jane_Natividad_
Participant
November 3, 2008
Question

How to deactivate/deauthorize a device

  • November 3, 2008
  • 6 replies
  • 51085 views
Hello.

I just recently bought a new computer and I would like to share/transfer my e-book collections from my old one to my new computer. I am using Adobe Reader 7 to read my digital editions in my Mac computer. However, when I try to activate my new computer, I have a message saying that I am over the limit of activated devices. When I look at my activated devices, it looks like 5 of them are the same computer. I think what happens is that I have to re-boot (re-format) my computer couple of times when it is having a problem consequently, I have to activate Adobe Reader on the same computer a couple of times. Is there a way that I could de-activate a device (delete 4 of those activations) so I have a free space to activate my real computer?

Also, I installed Adobe Digital Editions 1x5 in my old computer, and the Digital Editions from my Adobe Reader doesn't recognize my e-books. I am not sure what is happening?

Any help would be greatly appreciated.

Jane
      This topic has been closed for replies.

      6 replies

      V
      Vicky5FDF
      Participant
      January 30, 2021

       

      J'ai atteint la limite du nombre d'activation. Comment est ce que je peux faire un reset.

      A
      Anonymous389
      Participant
      May 14, 2013

      Anybody knows how to deactivate a PC that does not boot anymore or has been destroyed?

      S
      sjpt
      Inspiring
      May 14, 2013

      Alas you can't.

      You have to wait till you run out of activations, then contact Adobe to get them to cancel ALL your activations, then reactivate the ones you still want.

      Unfortunately, Adobe do not provide a web page for viewing/changing activations.

        T
        Tanja26898661n4on
        Participant
        November 1, 2022

        Hi, how do I contact Adobe regarding Adobe Digital Editions? I contacted Adobe support as I reached maximum devices, but they said they cant help here, only the forum might halt, end sent me the link to this thread..

         

        A
        Anonymous
        January 13, 2012

        Make sure caps lock is off when you do this, otherwise it doesn't work.

        A
        Anonymous
        May 20, 2011

        How does one find the listing of ADE authorized devices?

        F
        Frustrated in AZ
        Participating Frequently
        May 20, 2011

        ADE Help has it: http://blogs.adobe.com/digitalpublishing/supported-devices

        =============

        A
        Anonymous
        May 18, 2011

        I had same problem, and CTRL-SHIFT-D did give me a screen to deauthorize.  Many thanks for the info.

        BTW -- where was this info found?  I see nothing in the DigEditions help guide.

        F
        Frustrated in AZ
        Participating Frequently
        May 18, 2011

        It's in there.... Look in Help, under 'Shortcut Keys'.

        ===================

        D
        DaveinNC
        Participating Frequently
        May 20, 2011

        Frustrated in AZ wrote:

        It's in there....  Look in Help, under 'Shortcut Keys'.

        ===================


        Have read through the "Shortcut Keys" Help section several times, and darned if I can find the sequence listed anywhere.  Should be in the "Application-Wide Keyboard Shortcuts" table but its not.  Neither can I find the companion Ctrl+Shift+E combination (crucial for deauthorizing an attached e-reader, as explained elsewhere in these forums).  Where exactly did you find this in Help? Maybe our Helps are at a different level - I'm using A.D.E version 1.7.2.1131.

        L
        lothika_ghosh
        Participant
        August 10, 2009

        recently joined adobe and faced a similar problem....

        dunno if u found the solution by now, but here goes anyway...

        The magic answer is CTRL+SHIFT+D

        try it and tell me if it worked for you...

        I
        igor verhoeven 2
        Participant
        September 29, 2010

        I just tried to deauthorize using CTRL-SHIFT-D and it worked perfectly for me.

        Igor

        O
        Ontheroad2007
        Participant
        October 1, 2010

        Can you tell me where you are when you do the CTRL Shift D ? Are you in the program and if so where. Hate to sound so dumb, Your help is really appreciated.

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