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joycek63755260
joycek63755260
Participant
Feb 21, 2016 10:10 PM UTC
Answered

How to deauthorize and reauthorize digital editions

Need to deauthorize and reauthorize digital editions so overdrive will download. This seems to be the only way to get going again after their latest update and has worked with my other devices. Can't find how to do this on digital editions on my laptop so I can drag to my nook.

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      Nanaky
      NanakyCorrect answer
      Participating Frequently
      Feb 22, 2016 7:15 AM UTC

      Windows:

      1. Open Adobe Digital Editions.
      2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
      3. Select Erase Authorization.
      4. Click OK and quit Adobe Digital Editions.


      Macintosh:

      1. quit Adobe Digital Editions.
      2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
      3. Open Adobe Digital Editions and reauthorize.
      View reply

      17 replies

      Jens5FCA
      Participant
      Nov 25, 2020 8:40 PM UTC

      My computer was stolen and at the new computer I cannot read my e-book because it is autorized on the computer I don't have anymore. What to do?

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      Notty70
      Participant
      May 9, 2018 6:28 PM UTC

      this doesn't work!  I have tried again and again.  I keep getting a reply 'unable to erase.  Please try again later'.

      I have checked several areas in the help section and no one seems to know how to get by this message.  Therefore I can't read any of my books on my kobo.  Thanks a lot adobe!

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        Richard_the_not_so_happy
        Participant
        Sep 28, 2020 8:48 AM UTC

        I too am having this problem. I've been through the online Chat system 3 times over the past year and never gotten anywhere.  All I want to do is remove an old Adobe ID that stopped working. I have the name and password, but it won't work. There is no option to just remove all authorizations. All the chat people have checked my old adobe ID and told me it no longer exists. So now seems there is no way to remove it. Such a shame.

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          Richard_the_not_so_happy
          Participant
          Sep 28, 2020 9:29 AM UTC

          I think this worked for me:

           

          Use "Add or Remove programs" to uninstall ADE 4.5

          Download ADE version 1.72 from;

          http://gedakc.users.sourceforge.net/display-doc.php?name=kobo-ade-ereader-setup

          Use CTRL+SHIFT+D to bring up the screen for deauthorizing.

          Deauthorize your computer

          Quit ADE 1.72

           

          Remove the “My Digital Editions” folder completely;

          C:\Users\    \Documents\My Digital Editions

           

          Start ADE version 1.72

          Authorize with your new adobe ID

          Quit ADE 1.72

           

          Install ADE 4.5

          Hopefully this will work. At least ADE is showing my new adobe ID now

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            donnap32360761
            Participant
            Jun 4, 2017 3:43 AM UTC

            Excellent help! Thank you!

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            Barbie_RX
            Participant
            Jun 3, 2017 9:45 PM UTC

            if you do not know your correct password, you cannot de-authorized.   I have tried changing my password and still cannot get into the system to unauthorize.   I un-installed, remove all registration and still goes back to original settings (whatever they were) when downloading again.  I wish I could talk with someone at ADE but when using "chat" I was directed to the forum site for help.  What happened to ADE that I cannot use anymore?????

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              dennisv21
              dennisv21
              Participant
              Jun 4, 2017 3:50 AM UTC

              I enter my password, which is correct, and I still cannot erase the authorization.

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                Nanaky
                Nanaky
                Participating Frequently
                Jun 23, 2017 8:24 AM UTC

                Do used which operating system?

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                philips13007736
                Participant
                Jun 1, 2017 6:38 PM UTC

                I authorized without use of my username and password, now I can't put a book on my device and I cannot de-authorize. The hotkeys shortcut doesn't work and the de-authorize on the menu is not available.

                I deleted digital editions (because I couldn't find out how to de-install) and when I installed it again it had my original settings.

                Is there any way around this or do I have to throw away my laptop and buy a new one, and create a completely bogus new user ID?

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                  Barbie_RX
                  Participant
                  Jun 2, 2017 10:09 PM UTC

                  I am having this problem too- very frustrating and I have tried everything.  I hope someone answers this soon so I can get back reading my library overdrive books on me ereader.

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                    dennisv21
                    dennisv21
                    Participant
                    Jun 3, 2017 3:19 PM UTC

                    I have the same problem.  I cannot open my books, and I just keep getting the error below. 

                    I cannot erase the authorization.

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                      joycek63755260
                      joycek63755260Author
                      Participant
                      Feb 22, 2016 10:23 PM UTC

                      Downloaded latest version of Digital Editions. It now has the deauthorizing option on the drop down menu.

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                      Nanaky
                      NanakyCorrect answer
                      Participating Frequently
                      Feb 22, 2016 7:15 AM UTC

                      Windows:

                      1. Open Adobe Digital Editions.
                      2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
                      3. Select Erase Authorization.
                      4. Click OK and quit Adobe Digital Editions.


                      Macintosh:

                      1. quit Adobe Digital Editions.
                      2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
                        If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
                      3. Open Adobe Digital Editions and reauthorize.
                      Translate
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