Skip to main content
motsakwer75681457
Participant
May 25, 2017
Question

I am not able to download my e books on a new device

  • May 25, 2017
  • 1 reply
  • 158 views

Hi

I got a new device and I am not able to download my e-books from my library. I authorised the device and still nothing. Kindly assist

    This topic has been closed for replies.

    1 reply

    Nanaky
    Participating Frequently
    May 26, 2017

    You get which error message?

    charlesw36405415
    Participant
    May 26, 2017

    Thanks, I did finally manage to get them transferred. IAdobe kept telling me that I couldn't authorize by new device with the same Adobe ID; but whenever I tried to create a new account, it kept saying a new one was created but without giving me a new ID for it. Finally I changed my password and I was able to authorize my new computer using the old ID; then the pdfs I had emailed from the old computer and dragged in to the Editions folder finally showed up in the Editons pane and I was able to open them. At least I think that's how it happened, but it was all very confusing and I feel I just lucked into a solution by trying lots of things.