Skip to main content
marthas87112927
Participant
July 23, 2018
Question

I am trying to de-authorize my computer on ADE and after saying yes to erase it tells me that i am unable to erase authorization and to try again after some time.

  • July 23, 2018
  • 1 reply
  • 187 views

I am trying to de-authorize my computer on ADE and after saying yes to erase, a message appears saying that i am unable to erase authorization and to try again after some timem

    This topic has been closed for replies.

    1 reply

    Nanaky
    Participating Frequently
    July 25, 2018

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.