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tiffk7475305
Participant
May 7, 2015
Question

I am unable to download or return ebooks. I get a message saying: "Error getting license or Error returning item. Licesnse serve communication problem. E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

  • May 7, 2015
  • 1 reply
  • 361 views

I am unable to download or return ebooks. I get a message saying: "Error getting license or Error returning item. Licesnse serve communication problem. E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

    This topic has been closed for replies.

    1 reply

    Adobe Employee
    May 8, 2015

    For this problem, you need to deauthorize and authorize ADE again

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    Participant
    November 27, 2015

    Still does not work for me!

    Nanaky
    Participating Frequently
    November 27, 2015

    On which point do you need help?