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purityn72060885
purityn72060885
Participant
August 23, 2017
Question

i can not be able to acces my e-books

  • August 23, 2017
  • 1 reply
  • 257 views

I have been trying to access my adobe digital editions  purchased e-books for the last 6 or so months but i keep on getting an error message(says activation server error. code: E_ACT_NOT_READY). I tried uninstalling and installing it again but its still giving me problems i even changed my password but  it doesn't help not even on my mobile app. I do not understand what is happening. please help me get access to my e-books.I am on windows 8 ad my computer is authorized,so is my phone.

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    1 reply

    C
    cselhost
    Participating Frequently
    August 23, 2017

    You need to manually remove the activation files as a reinstall does not do this for you. Please follow the instructions as outlined here:

    Removing the Adobe Digital Edition authorization when it fails (erase authorization) – Feedback and Suggestions for Data…

    Once you do this, reauthorize ADE and you should be good to go.

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