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markb86415700
markb86415700
Participant
April 26, 2016
Question

I can't authorise my computer. Problem since changing my hard drive?

  • April 26, 2016
  • 1 reply
  • 169 views

February 2015 my hard drive and mother board failed. Apple replaced the mother board and I paid for a new solid state hard drive.

Since then, my Digital Reader has not functioned.

I now urgently need to download an ebook for work purposes and I'm not able to do so.

Same problem a year ago but I never pursued the problem to a conclusion. Now I must.

WHY CAN'T I AUTHORISE MY COMPUTER WITH A NEW HARD DRIVE?

This is Adobe's solution to solving problems? A forum? Unbelievable.

I can no longer read my ebooks. When trying to authorise my computer I continually get this message:

An Error Has Been Detected

Activation Server error - code E_AUTH_NOT_READY

Digital Editions encounter an error on the activation server.

I've purchased a new ebook today and it won't open.

I get the same message as above when I try to authorise my computer?

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    April 26, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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