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michaelfr
michaelfr
Participant
October 8, 2015
Question

I can't authorize my laptop,

  • October 8, 2015
  • 2 replies
  • 207 views

I can't authorize my laptop, although my Adobe-ID and password are correctly used. I'm told "user-ID or password wrong" Does anyone know the solution?

    This topic has been closed for replies.

    2 replies

    BudleighBud
    BudleighBud
    Participant
    October 9, 2015

    I had the same problem yesterday. The 'Authorise Computer' command was greyed out and inactive in the drop down menu. In the end, through looking at other replies on this forum, I right clicked on the ADE entry in the list of programs and clicked 'Run as Administrator'. Since then I have been able to authorise both my laptop and my Kobo and have managed to borrow a library book and transfer it to the Kobo. I'm not 100 per cent sure, as I was trying lots of different things, but I may also have changed the Installation of ADE to 'Run as Administrator' as well.

    Nanaky
    Nanaky
    Participating Frequently
    October 9, 2015

    Try to reset the password over the Homepage and used only letters and numbers?

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