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manuelah4522961
Participant
August 21, 2018
Answered

I can't download an ebook I've purchased. Problem seems related to authorization

  • August 21, 2018
  • 1 reply
  • 825 views

When I try to download an ebook the following message error appears:

E_AUTH_BAD_DEVICE_KEY-OR-PKCS12

I have tried to erase authorization of my device but I didn't succeed. A message appears telling that is not possible at that moment and suggesting to try later.

I'm using Windows 10.

Thank you very much

    Correct answer Nanaky

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

    1 reply

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    August 22, 2018

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

    C
    carmenh45452223
    Participant
    August 22, 2018

    I have followed the instructions given and it has messed it up even more! I

    authorized my computer as the instructions said and here is now what

    happens:

    When trying to add books onto the e-reader it says it can’t be copied

    because there’s no permission to copy the book. When trying to open books

    on my e-reader on the computer in adobe it says the computer needs to be

    authorized. When putting in my username and password it says my password is

    incorrect.

    Any suggestions?

    Nanaky
    Nanaky
    Participating Frequently
    August 23, 2018

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