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m75565933
m75565933
Participant
October 10, 2016
Answered

I can't erase authorization of misspelled adobe ID

  • October 10, 2016
  • 1 reply
  • 585 views

I created an adobe ID and later I realized I misspelled my email though the registration was successful. And now I can't erase the authorization so that I can use adobe ID with correct email since I forgot the password and it's not possible get new one. Though I contacted customer care and they were able to correct the email. 

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Correct answer m75565933

Thank you for your help. I'm using windows 10, I followed the instructions and I found inside Adept there are two folders. I found the Key inside Device folder. After deleting the Key still the authorization was there. Then I google and found the instruction to delete Activation folder (http://feedback.datalogics.com/knowledgebase/articles/843867-removing-the-adobe-digital-edition-authorization-w) also found inside Adept. And now everything is fine

1 reply

Nanaky
Nanaky
Participating Frequently
October 11, 2016

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

    m75565933
    m75565933AuthorCorrect answer
    Participant
    October 11, 2016

    Thank you for your help. I'm using windows 10, I followed the instructions and I found inside Adept there are two folders. I found the Key inside Device folder. After deleting the Key still the authorization was there. Then I google and found the instruction to delete Activation folder (http://feedback.datalogics.com/knowledgebase/articles/843867-removing-the-adobe-digital-edition-authorization-w) also found inside Adept. And now everything is fine

    Nanaky
    Nanaky
    Participating Frequently
    October 11, 2016

    You are welcome.

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