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tormxr
tormxr
Participant
November 18, 2015
Question

I can't open books borrowed from the Library on my ereader

  • November 18, 2015
  • 2 replies
  • 833 views

I am at my wits end.  I have used an ereader (Kobo) for years with no problem.  I download books through Overdrive and have always been able to transfer to my Kobo.  Now when I tried to do so I see a window saying Oops.  content protected by DRM.  Both my ereader and Adobe Digital Editions have the same account and adobe ID.  On the adivce of Overdrive I removed ADE from my computer and downloaded an earlier edition (ADE 1.7) I tried downloading another book and when I tried to transfer it to my ereader I get a window saying "Problem with document's License.  E_ADEPT_CORE_ACTIVATION-TOKEN_SIGNATURE           Document is licensed for a different user account"

I can't understand why this is happening.  I had not made any changes to my computer prior to this problem.  I have done a Factory Reset on my Kobo and have uninstalled ADE and reinstalled both the current and previous editions.  I would rely like to talk to someone about this but can't find a way.  Please HELP.                    

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    2 replies

    garpa63
    garpa63
    Participating Frequently
    November 19, 2015

    I'm having the same problem and tried  above solution but it did not work

    Nanaky
    Nanaky
    Participating Frequently
    November 19, 2015

    Which error message you get? Which point of solution do not work?

    garpa63
    garpa63
    Participating Frequently
    November 20, 2015

    It says I do not have permission to copy the book. I did all the troubleshooting you suggested i.e. unauthorized my computer and then reauthorized it as well as my kobo. I was able to download the book to the Kobo but then when I try to open it, it says it's not authorized. I never had any issues using my Kobo before I got a new computer and installed windows 10. At least that's the way it seems.

    Nanaky
    Nanaky
    Participating Frequently
    November 19, 2015

    Start Digital Edition.
    Press ctrl + shift + d (windows) or cmd + shift +d (Macintosh)
    accept that should remove the authorize.

    Then again authorize under help > Computer authorize.

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