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Bastiera
Participant
August 21, 2021
Question

I can't open my ASCM books after redownloading ADE

  • August 21, 2021
  • 0 replies
  • 95 views

Hello,

 

I don't know if there is already a similar issue on the forum.

I've tried to find a solution but I can't, and I begin to feel desperate about it...

 

So basically, I redownloaded ADE because I had erased it by accident. 

Then, when I wanted to open my books (ASCM, protected by DRM), it tells me to type my Adobe ID. That I did, and that is where my nightmare began.

 

It popped up a message telling me "The specified account isn't linked to the file you're trying to open" (that might not be the exact message, the software is in French, as I am... French.)

 

So here I am, a dozen of books I can't open because apparently I'm not using the right ID. And I swear I am.

 

Hope you have a solution to my problem, thanks.

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