Skip to main content
Lisette5DE1
Participant
Aug 16, 2020 6:42 PM UTC
Question

I cannot authorise computer because I cannot use the same emailadress I used before

Hi,

 

I wanted to authorise my computer for Adobe digital editions. So I use my mailadress for Adobe and the password, but the program says I cannot use the mailadress I already used for an authorise on my computer (for Photoshop). What can I do now? I hope I don't have to create a new mailaddress... 

 

Lisette

    This topic is closed to new replies. Start a new post to keep the conversation going.

    9 replies

    chrisp87345430
    Participant
    Aug 18, 2020 9:27 PM UTC

    Good morning. I found a comment elsewhere which I tried and it worked. Get into your account settings, Turn 2 factor authentication (2FA) off and change your password to only alpha numeric. Any other symbols it will not work, Then authorize your Digital editions

    Translate
      rehnen
      rehnen
      Participant
      Aug 19, 2020 9:10 AM UTC

      THANKS!! That did it. Now I can finally read my books. You made my day 🙂

      Translate
      Lisette5DCF
      Participant
      Aug 20, 2020 7:11 PM UTC

      Happy for you! 

      Translate
        Lisette5DCF
        Participant
        Aug 18, 2020 4:49 PM UTC

        Actually, I found the solution!

         

        There are a few things you can do:

        1. Check if you have only one app from Adobe Digital Editions.

        2. Check at your Adobe-account if you only use one device for Adobe. If you have more sessins: close them.

        3. Then: remove the activation.dot file from your computer. (somewhere in a library or with your search function). 

         

        I removed every version from the Adobe Digital Editions from my computer and started again. Then it worked. 

         

        Translate
        rehnen
        rehnen
        Participant
        Aug 18, 2020 7:28 PM UTC

        Thanks but I have tried fresh installation on two different computers where ADE never was installed before. However I have two computers using Photoshop/Lightroom.

        There is no file called "activation.dot" on my PC.

        Happy you got it to work on yours.

        Translate
          chrisp87345430
          Participant
          Aug 18, 2020 9:21 PM UTC

          Good morning. I found a comment elsewhere which I tried and it worked. Get into your account settings, Turn 2 factor authentication (2FA) off and change your password to only alpha numeric. Any other symbols and it will not work.

          Translate
          rehnen
          rehnen
          Participant
          Aug 18, 2020 9:00 AM UTC

          I have exactly the same problem. I use Photoshop and Lightroom so I log on with my Adobe ID very often but when I use the same account on ADE I get "Incorrect login ID or password..."

          Can not find any solution that helps 😞

          Translate
          chrisp87345430
          Participant
          Aug 18, 2020 6:26 AM UTC

          Good Luck Lisette. Digital Editions is not a supported product even though they want anyone issuing books to use there service. I have been trying to get this fixed for 3 years

          Translate
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices