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Participant
March 31, 2013
Question

I cannot open a book I purchased and opened earlier. It said it is tied to another account

  • March 31, 2013
  • 3 replies
  • 639 views

I cannot open a book I purchased and opened earlier. It said it is tied to another account.

    This topic has been closed for replies.

    3 replies

    Inspiring
    April 1, 2013

    Once you download a DRM Ebook for use on one account you cannot read it on a device registered with a different account.

    You can have up to 6 devices registered to an account; if you are within that limit you can deregister a device and reregister to the account associated with the book.

    However, you will then NOT be able to read the DRM ebooks on the device associated with its original id.

    Once you get two accounts somehow, you have to balance up the least inconvient way to you of using the two accounts.

    ~~~

    Another possibility is that ADE has got its registration screwed up; and says it is registered with your id but is only parly registered.

    In that case, remove the registration (ctrl-shift-D to ADE for a computer, ctrl-shift-E to ADE with the device plugged in for a device, or cmd-shift-D/E respectively if ADE is running on a Mac)

    restart ADE, and reregister the ID.

    MichaelKazlow
    Legend
    April 1, 2013
    Claudio González
    Legend
    April 1, 2013

    Did you open it with Reader? Are you trying to open it with Reader now?

    Participant
    April 1, 2013

    Yes, I can only open it with adobe digital reader and I'm trying to open it now but it says "Error getting liscence. Liscence Server Communication Problem. E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER.

    Claudio González
    Legend
    April 1, 2013

    I am under the impression that your problem is with Adobe Digital Editions, not with Adobe Reader. If I am right, you should post in the Digital Editions forum:

    http://forums.adobe.com/community/adobe_digital_editions