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Participant
August 30, 2015
Question

I cannot open the book I downloaded from Digital Editions because my error message says: The vendor account you entered is not associated with the item you are trying to open. Try again. I know my Adobe ID and password are correct. Any suggestions?

  • August 30, 2015
  • 1 reply
  • 231 views

I cannot open the book I downloaded from Digital Editions because my error message says: The vendor account you entered is not associated with the item you are trying to open. Try again. I know my Adobe ID and password are correct. Any suggestions?

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    1 reply

    Participating Frequently
    November 3, 2017

    Try this (it worked for me):

    1) In ADEditions, go to Help --> Erase Authorization

    2) In ADEditions, go to Help --> Authorize [using Adobe ID]

    3) Select Book(s) --> right click --> Remove from Library

    4) Re-add book(s) (in case that you have an .acsm file with a link, open this file with ADEditions)