Skip to main content
A
Anonymous
September 11, 2010
Question

I changed my email adobe id, now e-reader fails to activate

  • September 11, 2010
  • 1 reply
  • 1494 views

I changed my Adobe ID because of new E-mail adress. Thereafter actiavting e-reader failed. Returning Adobe id to the old new did not help.

I tried very often. I became extremely anoyed. (This is the most horrible DRM system I came accross. I found I am not allowed to change the ADOBE ID on my PC. Please learn from apple or amazon how to be make customer friendly DRM.)

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    September 12, 2010

    Support for ADE is offerred through the web portal - http://www.adobe.com/support/digitaleditions (click on 'Submit a web case').  However if the problem is strictly that your device won't activate, you may have better luck contacting your device manufacturer.

    A
    Anonymous
    September 12, 2010

    I do not think it is the device, which is by the way txtr on IPAD. Initially I was able activate the device/app and reading THE epub. However when changed my Adobe ID, because i moving to new Email adress, the device failed to activate. I assume it related with the lisence server. I read on various forms more people have issues with this. I use 3 devices for, this Adobe id. Which should be allowed. On the support page I do not see how contact support to check/reset the license server for netherlands. So what to do. Is there  a support Email adress?

    A
    Anonymous
    September 13, 2010

    So txtr on the iPad refuses to activate when you enter in your new AdobeID?  What is the exact and complete error message?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices