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September 6, 2014
Question

I get an error message when I attempt to download an epub from the library. I have Windowns 8.1 and Digital Editions 3.0

  • September 6, 2014
  • 3 replies
  • 394 views

the error message is:

Unable to download

error getting license, license server communication problem

E_auth_bad_device_key_or_PKCS12

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    3 replies

    Adobe Employee
    May 21, 2015

    Launch ADE

    MAKE sure you are in library view [where you can see all the books listed]

    Press "ctrl+shift+d" for Windows or "Cmd+shift+d" for Mac

    Deauthorization dialog will come up.

    once ADE is deauthorized,

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Hope this works !!

    Known Participant
    May 20, 2015

    checked back on the forum.  One advised deauthorising your computer - I opened ADE then hit control/shift and d and the screen will come up to deauthorise.  Deauthorised then  reauthorised the computer and it worked.  Good luck with yours!

    Participant
    May 21, 2015

    This worked for me! Thank you so much!!!

    Known Participant
    May 20, 2015

    Me too!!