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A
Anonymous
March 19, 2014
Question

I had to reinstall ADE on another computer. Now it doesn't recognize my Sony eReader

  • March 19, 2014
  • 2 replies
  • 457 views

I had to reinstall ADE on another computer.  Now it doesn't recognize my Sony eReader.  How do I get it to recognize it?  Do I need to "unauthorize" my ADE id on the 1st device?  Is that the problem?  How the hell do you talk to a live body at Adobe?  This is ridiculous.

Ted

    This topic has been closed for replies.

    2 replies

    I
    Ilsa
    Participant
    March 21, 2014

    I hear you Ted - having similar problem.  ADE not detecting Sony ereader at all - ever!  very frustrating

    A
    Anonymous
    March 21, 2014

    Hello -  the chat service for ADE helped me find an answer.  With Sony ereaders, you always need to have the Sony reader app installed on the same machine as ADE.  There are some drivers installed with the Sony reader app that are needed.  Since I did that, ADE now acknowledges my Sony PRS-350. 

    Here is a link:  https://ebookstore.sony.com/download/

    The chat line was very helpful with this; they tell me you cannot call in to get ADE support -  you can only use the chat box.

    Ted

    A
    Anonymous
    March 19, 2014

    And I did authorize my Adobe ID on the new computer. 

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