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Anonymous
August 25, 2014
Answered

I keep getting the message DRM is not currently authorized for use with this Adobe ID yet when i am on my computer it says i am

  • August 25, 2014
  • 1 reply
  • 506 views

The book has shows downloaded to my kobo but this message shows up

    This topic has been closed for replies.
    Correct answer Arpit Kapoor

    patsyb1973, Looks like the Adobe ID with which you have authorized ADE and the one you purchased the eBook, they do not match.

    Would ask you to de-authorize ADE and re-authorize ADE using a same adobe ID and check.

    • Launch ADE.
    • Press Control+Shift+D (Windows) or Command+Shift+D (Mac)
    • You will get an option to Deauthorize or Erase Authorization(depending on your ADE version), click it and you are done.
    • Go To Help-> Authorize Computer.
    • Enter your credentials and authorize ADE.

    Let me know in case you still get the same issue.

    Cheers!

    ~ Arpit

    1 reply

    Arpit Kapoor
    Arpit KapoorCorrect answer
    Participating Frequently
    August 25, 2014

    patsyb1973, Looks like the Adobe ID with which you have authorized ADE and the one you purchased the eBook, they do not match.

    Would ask you to de-authorize ADE and re-authorize ADE using a same adobe ID and check.

    • Launch ADE.
    • Press Control+Shift+D (Windows) or Command+Shift+D (Mac)
    • You will get an option to Deauthorize or Erase Authorization(depending on your ADE version), click it and you are done.
    • Go To Help-> Authorize Computer.
    • Enter your credentials and authorize ADE.

    Let me know in case you still get the same issue.

    Cheers!

    ~ Arpit

    L
    Loobyloo123
    Participant
    August 25, 2014

    Hi Arpit - we are getting the same message when trying to read library books on the KOBO. Have done above, but no luck, Do you have any further suggestions?

    Thanks

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