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Anonymous
April 16, 2015
Question

I'm unable to deauthorize my computer. Getting an error message "Unable to erase authorization. Please try again after some time."

  • April 16, 2015
  • 1 reply
  • 1917 views

I'm unable to deauthorize my computer.  Getting an error message "Unable to erase authorization. Please try again after some time."

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    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 17, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

      D
      dmcdgd
      Participant
      April 17, 2015

      I am having the same problem, but cannot find the file "activation.dat" as you suggested. I searched for it with Finder. I also can't even locate the "Application Support" folder and there is no folder within "Applications" for Digital Editions... only the program file. This is extremely aggravating.

      Nanaky
      Nanaky
      Participating Frequently
      April 17, 2015

      Its in a hidden library.....open finder...go to ....go to folder and write ~/Libary....then click enter and try to found the path

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