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A
Anonymous
April 27, 2013
Question

I need help authorizing my computer

  • April 27, 2013
  • 1 reply
  • 477 views

When I try to authorize my new computer running Windows 8 I get this message:' You can only authorize this computer with an Adobe ID that hasn't been previoulsy used to authorize any other computer or mobile devices. Please try again. '  Isn't that the point that the devices you use use the same ID? I only have one email account so I can's get another Adobe ID.  Any suggestions?

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    1 reply

    S
    sjpt
    Inspiring
    April 27, 2013

    Probably an example of wrong error message from ADE.  Most of their error messages are just confusing, but they like to throw a misleading one in the mix sometimes to keep users on their toes.

    It is probably semi-authorised.

    Try ctrl-shift-D (cmd-shift-D on Mac) while running ADE in Library view, to remove any existing authorization or semi-authorization.

    Restart ADE.

    Try again to register with your Adobe ID.

    A
    Anonymous
    April 27, 2013

    I appreciate your suggestion, however this didn't work. Any other ideas?

    S
    sjpt
    Inspiring
    April 27, 2013

    Just checking: when you did the ctrl-shift-D did it come up with some dialog like 'Are you sure you want to erase this computer's authorization'; and did you check 'confirm' to that?

    If not, try again.

    Another possibility is to install ADE 1.7.2 instead and try on that.  It is more reliable than ADE2.0 in various ways.

    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

    ~~~

    And answering your first question: Isn't that the point that the devices you use use the same ID?  Yes, absolutely.  And it is possible when things work properly.

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