I need to have my Adobe Digital editions authorizations reset/increased. Can anyone help anymore?

I have 1 desktop and 2 e-reader authorizations for Adobe Digital Editions. That is the maximum allowed of three. The two e-readers are non-functioning. I spoke to someone at the chat portal two years ago who said when I needed to authorize another e-reader, they could help. I have read this on the forums too. Today, the chat people send me to the forums and insist they can't help. Can anyone at Adobe actually do what I need anymore? Is it reset of authorizations or increase the number of authorizations? If you need my email address how can a forum post help more than a live person?