I/O Error

Hi

I'm writing to you because I have a similar problem. Not that it has anything to do with DE but I'm not able to upload anything when using FLEX (also using Filereference to perform upload) on a MAC platform. The problem exist ONLY on a MAC platform not on Windows which I think suggests that is has nothing to do with DRM-protection or DE but merely the uploading procedure that somehow does not comply the MAC platform.

Please read my case on this link:

http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=585&threadid=1311564

I have contacted George directly. Anyone else seeing this problem, please submit a support incident at www.adobe.com/support/digitaleditions/. Thanks.

I continually have I/O problems and program crashing when Adobe Reader 8.1 tries to open a pdf file. I have WinXP, Office 2003 Firefox 2.0.0.8. I uninstall AR 8 and installed 8.1 and still have problem. george

Good to know I am generating some buzz. My understanding is that ADE does not need to be "activated" in the same sense as Reader 6.0 or 7.0. It activates upon installation. Installation should have created a Voucher folder in Library/application support/adobe/digital edition or similar. I am on the Mac. As I have pointed out our problem is that the voucher folder is never created therby no ebook downloads.

Adobe has also suggested that Firewalls are an issue. So check your firewall. I of course do not have a firewall!!!

Keep up on the thread for the latest info.

Debbie

hi Martin,

I seem to be having the same problem. I have Windows Vista and I use firefox 2.0.0.6. I cannot complete my DRM activation and my Digital editions cannot open ebooks. I have had this for 2 weeks now and its becoming a problem as i need to access ebooks as part of my Bschool course.

The specific error i get in Digital Editions is "IO Error on Network request. Please check your network connection and try again"

I have been following this thread carefully and desperately need help.

~ Arvind

Martin,

I think that is a reasonable expectation. My daughter is the one with the troubled Mac and has no patience for this nonsense. We do not use a firewall at home. We are wireless. Her school is moving to electronic texts in an effort to hold costs and paper content down. For her this is terribly annoying.

Ric has mentioned that the firewall tends to be an issue. He has not suggested a solution other than to disable it. It is clear this is not an option for all users.

I find it interesting that itunes created a system with the necessary protection in place and users have had no trouble. I appreciate the concern for copyright protection, but clearly this system has overwhelmed many users in various situations.

Keep me posted on the Voucher issue. That would be something in common. I have received another e-mail from Ric. Although no suggestions. Upon one, I will quickly post to the forum.

Thanks once again for continuing to trouble shoot,

Debbie

Debbie,

None of my customers with this issue use a Mac. I tend to agree with Ric that your problem must be of a different origin, albeit with the same end result.

I currently have three users with this issue, all using Windows XP (two SP2, one SP1). The browsers are IE6, Firefox 1.5 and IE7. All three users are attempting to download ebooks on computers situated in some form of corporate enviroment (i.e. no local access to firewall and/or antivirus settings). The only user able to inform me of his firewall/anitvirus settings had the following information: AVG Free Edition (antivirus) and Jetico Firewall, set up to Allow All.

I'll check with the users if the "Voucher" folder has been created properly on install.

One thing my users have in common is that they are not ebook enthusiasts. They are forced to use ebooks because the content they want is not available in any other format. They do not have the time to delve deeper into problems - they simply expect this to work.

In my experience people are willing to accept the problems if we are able to help them and explain what went wrong. Unfortunately, neither is currently the case.

I'll post any updates regarding the error and user setups in this thread.

Martin Krøger

<p>Debbie,</p><br /><p> Ric forwarded the system logs on to me where I looked at them (I'm the Mac geek on the team), and I have to admit, I was also stumped. We haven't forgotten about you, but are doing a collective head scratch trying to figure out what the problem could be.</p><br /><p>A thought after I wrote this..</p><br /><p>Have you tried creating the voucher directory yourself - it should be at ~/Library/Application Support/Adobe/Digital Editions/Voucher (where ~ is the Unixism for your home directory usually at /Users/<username>)</p><br /><p>If you can't create the folder, then it is most likely a permission issue somewhere up the directory path and a "Repair Permissions" from the Disk Utility might be in order. If you can create the folder, do a "Get Info" on it and make sure that you have "Read & Write" permission on it. Then launch Digital Editions and try (yet) again (I'm really sorry that you have to keep jumping through hoops like this for what should just work)</p><br /><p>Jim Lester<br>Adobe Systems</p>

I am glad to see that I am not the only one with this problem. Our user is not able to download a DE file. They purchased it and are limited to only one download. To troubleshoot this issue, I went to http://www.adobe.com/products/digitaleditions/library/ and tried to download The Adventures of Sherlock Holmes. I am getting the same sort of error that the user is receiving. From a laptop outside the network, I am able to download and view the file. Our user's on the network are behind a ISA 2004 firewall. When I try to watch the logs, I see a number of "12210 An Internet Server APO (ISAPI) filter has finished handling the request" errors.

Does anyone else know what else the download process is trying to do? It does not look like a port issue, but I am not 100% sure.

Martin,

One more idea. The "bad" computer does not install a voucher folder when it installs ADE. This is the crux of the problem. Any ideas why that would be? It seems that it would have something to do with permissions or write access. Why all other programs install correctly I have no idea.

Thanks in advance,

Debbie