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Mrulurp
Participant
December 27, 2016
Question

I try to open an e book in ADE and get a message that says "error check activation". How do I fix this? Never had this problem before.

  • December 27, 2016
  • 2 replies
  • 141 views

I  can't transfer an e book to ADE.  I get an error message "error check activation".   First time I have had this problem in years.  The folks in the help chat are of no help.  It would be a lot easier to speak to someone directly. 

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    2 replies

    TakNeedsHelp
    Participant
    December 27, 2016

    I get the same message when I attempt to transfer an eBook from my local library which is in my computer, to Adobe Digital Editions.

    I went on to "chat" but they are not experts in this field so they directed me to this forum.  I am really disappointed.  I am not a novice at this.  I had 2 Kobo Glo eReaders working without problems.  Now I have one broken eReader and another that I can't transfer eBooks to.  I can buy books from Kobo - no problem.

    Participant
    December 27, 2016

    Same problem all of a sudden. In the help section it says to erase authorization and re-authorize. I tried but when I go to erase it said "unable to erase authorization. please try some time later". I have been trying for three days. I tried to chat Adobe today, after 20 minutes of being passed around they said that Digital Editions does not support live chat. I'm looking for any help out there.