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Participant
May 27, 2019
Question

I want to deactivate /deauthorize adobe digital edition

  • May 27, 2019
  • 2 replies
  • 198 views

have been trying for 24 hours to deactivate/deauthorize adobe digital edition according to instruction

still not working

waiting for response

frustration

    This topic has been closed for replies.

    2 replies

    Participant
    May 27, 2019

    Hello thanks for the reply

    the above steps were followed - however now attempting to reauthorize computer

    When I go to use CLOUD LIBRARY and try to borrow a book this message comes up

    "activation credentials changed on your computer: computer need to be re-activated"

    when i go the help tab   - the "authorize computer " tab is faded out and I am not able to reauthorize computer

    -

    I am not an expert on the computer and this system is not user friendly for sure

    Nanaky
    Participating Frequently
    May 27, 2019

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.