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liciam35616335
Participant
July 30, 2017
Answered

impossible delete computer authorization

  • July 30, 2017
  • 1 reply
  • 635 views

I try to delete my computer authorization. I Open Adobe Digital Edition.  Help menu.   Delete auhorization. I have insered email and password. ... but there is a problem "Impossible delete authorization. try again".

I close the pc a try again for three days, but there is always this problem.

what can i do ?

I need to insert a new authoriztion

Thanks

Licia

    This topic has been closed for replies.
    Correct answer Nanaky

    Windows:

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    1 reply

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    July 31, 2017

    Windows:

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    liciam35616335
    Participant
    August 1, 2017

    thanks. It 's ok.

    I have another questione.

    Now that I have deleted with regedit the authorization I have less authorization or is also removed from the count of authorizations for this account

    Licia

    Nanaky
    Participating Frequently
    August 1, 2017

    Do not know.