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kristenv74226131
kristenv74226131
Participant
October 7, 2015
Question

In ADE my Kobo is authorized, however my Kobo says the file is not authorized for this device - any ideas??

  • October 7, 2015
  • 1 reply
  • 439 views

In ADE my Kobo is authorized, however my Kobo says the file is not authorized for this device - any ideas??

    This topic has been closed for replies.

    1 reply

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    October 7, 2015

    Can you please try with the latest version of ADE.

    kristenv74226131
    kristenv74226131Author
    Participant
    October 7, 2015

    I am using the latest version,. I only downloaded the program yesterday! its 4.5, is that the newest?

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    October 12, 2015

    Can you please confirm whether ADE & KOBO is authorized with same ID?

    Also please try below solution.

    • Deauthorize KOBO
    • Mount in ADE and Authorize
    • Now try moving the book and open in KOBO
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