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Participating Frequently
September 21, 2014
Question

Installed ADE and got incorrectly with first authorization, now cannot correct this, what next?

  • September 21, 2014
  • 1 reply
  • 752 views

Hi All,

Here's my issue, I've installed Adobe Digital Editions epub reader. I was doing that first time and there's nothing about multiple accounts that need to have matching the same email address.

I selected "I want to authorize my computer without an ID". That was first mistake. Then I created myself new Adobe account and erased authorization in ADE. Tried to apply new authorization with my new AdobeID, still error opening the book.

After investigating and wasting few hours I managed to change the email address associated with AdobeID to match to book vendor HPPress.

Unregistered ADE and registered with correct email address, the book still doesn't open

At this stage I was able to install and open the book on another PC, but the first one (PC), even after software re-install doesn't allow me to open the book.

I've tried to find anything on Adobe website that would allow me to remove the incorrect association but no luck.

Do you think there is a way to erase authorization of the PC and use the correct one?

Thanks

Slav

    This topic has been closed for replies.

    1 reply

    Adobe Employee
    September 22, 2014

    IF you are using ADE 4.0, then you will get an option to erase authorization.

    Go to : Help -> Erase authorization

    then again you can authorize your computer as: Help ->Authorize computer

    Thanks

    Shreya

    Slav777Author
    Participating Frequently
    September 22, 2014

    thanks Shreya, I've already done it few hundreds times

    any other suggestion?

    Adobe Employee
    September 22, 2014

    any error you are getting, if yes, please paste the snapshot