Skip to main content
S
stampinglyon
Participant
October 12, 2012
Answered

Installing Adobe Digital Editions 2. on a Mac

  • October 12, 2012
  • 3 replies
  • 18303 views

I am having trouble opening this download on my Mac, I have dowloaded it 3 times just in case there was an error, but all times I get an error message "Error getting license. License Server Communication Problem E_ACT_NOT_READY'

What does this all mean??

      Correct answer Arpit Kapoor

      As said before, your ADE 2.0 will not ask you to authorize, if you already have a previous version of ADE installed. So, that might have happen in your case as well. However there is a way to de-authorize ADE and re-authorize ADE using a new adobe ID.

      > Open ADE.

      > Press Control+Shift+D (Windows) or Command+Shift+D (Mac)

      > You will get an option to Deauthorize or Erase Authorization(depending on your ADE version), click it and you are done.

      > Go To Help-> Authorize Computer.

      > Enter your credentials and authorize ADE.

      3 replies

      T
      TinkSaysBoo
      Inspiring
      April 8, 2015

      I am having the same issue as others, when I try to un-athorize it says I am unable to at this time.

      My issue is "/Users//Library/Application Support/Adobe/Digital Editions" does not exist. 



      Some other background: I was running out of space a couple months ago and deleted a bunch of apps, including digital editions.

      S
      Adobe Employee
      shreya
      Adobe Employee
      April 13, 2015

      Ok, try the following way to access activation.dat:

      1. Go-> Go to folder.

      Go to folder dialog will appear.

      2. Type   ~/Library/Application Support/Adobe/Digital Editions

      drag the activation.dat file to the trash.

      Hope this works !!

        F
        Francesca_Verga
        Participating Frequently
        May 20, 2015

        Dear Shreya,

        I work at a Library and we have the same error code in ADE in a patron's MacBook Pro.

        He has tried deauthorizing it several times, but Ade will not allow it.

        He tried by deleting the activation.dat file, but he cannot find it, even using all the tricks in this page:

        Access hidden user library files | Mac OS 10.7 and later

        His ADE version is 4.0.114137 and his OS is OS X Yosemite, Version 10.10.3 (14D136).

        He says that until a month ago, he could borrow books without problems.

        Do you have any suggestions?

        Yours sincerely,

        Francesca Verga

        S
        stampinglyonAuthor
        Participant
        October 12, 2012

        The previous version was deleted, over 6 months ago, as it was not being used

        I didnt authorize this new download, but did remember the password which I had to type in to get to the Adobe Community.  I couldnt find where to authorize!

        Arpit Kapoor
        Arpit KapoorCorrect answer
        Participating Frequently
        October 16, 2012

        As said before, your ADE 2.0 will not ask you to authorize, if you already have a previous version of ADE installed. So, that might have happen in your case as well. However there is a way to de-authorize ADE and re-authorize ADE using a new adobe ID.

        > Open ADE.

        > Press Control+Shift+D (Windows) or Command+Shift+D (Mac)

        > You will get an option to Deauthorize or Erase Authorization(depending on your ADE version), click it and you are done.

        > Go To Help-> Authorize Computer.

        > Enter your credentials and authorize ADE.

          M
          michaell29203319
          Participating Frequently
          March 11, 2015

          When I go to erase authorization it says Unable to Erase Authorization. Please try after some time.

            Arpit Kapoor
            Arpit Kapoor
            Participating Frequently
            October 12, 2012

            If you have authorized previous versions of Digital Editions, normally you don’t need to authorize Digital Editions 2.0 again because they share the same authorization information. Are you running 2 versions od ADE concurrently? Did you authorizeprevious Digital Editions versions anonymously or namely? Can you please share more information about what have been done before authorizing Digital Editions 2.0?

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices