Skip to main content
K
kimt2543647
Participant
May 27, 2019
Question

instructions followed to deactivate ADE - still getting message on cloud library that computer activation changed and computer needs reactivating

  • May 27, 2019
  • 1 reply
  • 185 views

Hello

I did receive instructions to de activate and followed those

when using cloud library to borrow book message appears "activation changed on your computer -computer needs to reactivate"

when accessing help tab on ADE the authorize computer tab is faded out

still not able to use ADE/CLOUD library/ereader for more that 24 hours

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    June 3, 2019

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices