Kobo Aura eReader gives not authorized message

Question

Using MacOS 10.15.5 and Kobo Aura eReader.

Can't open ebooks from library using ADE. Kobo help said to delete the book, connect eReader, open ADE, remove eReader authorization - did all this.

Next step says to remove computer authorization - can't do this because I have updated my old email address and set new password with Adobe, but ADE still shows only the old email address and won't allow me to remove authorization because I don't remember the old password. I get absolutely zero help from Adobe chat. Hoping you can help me.

PS: Adobe chat suggested a new authorization without removing the old one but they didn't tell me how to do that and I can't get it to work.

Tried something suggested in one of these postings and that didn't work either.
What gives with ADE? Why doesn't it work anymore? Not a great advertizement for Adobe products.

questing2 · Answer

Having the same issue since I upgraded my Mac to Catalina - My Kobo is no longer authorized and can't figure out how to do that - keep getting told to go to "devices" in ADE but can't find that anywhere.  Kobo lags behind upgrades to ADE I think.  I have reinstalled ADE several times and done a factory reset on my Kobo.  Getting frustrated as the library books I want to read are on my desktop.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.