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M
Matteo5FB5
Participating Frequently
September 17, 2020
Question

Kobo Clara HD ADE authorization doesn't work

  • September 17, 2020
  • 5 replies
  • 4826 views

Hi,

I try several times authorizing my Kobo Clara HD, with different pc and different versions of Adobe Digital Editions(4.5 and 3.0). After I load the ebook, kobo show this message "Your eReader is not authorized to open this book". 

The Kobo Clara seems authorized by looking into settings.

I also try a factory reset.

Kobo or ADE needs an update? 

      5 replies

      A
      Anie D.
      Participant
      April 27, 2024

      OH MY GOD! I found the solution I've been looking for YEARS! On my MAC, I updated to ADE 4.5.12. Then, under Adobe Digital Editions, there is Setting and then uncheck the "Only download books on this device"... BOOM! it worked!

      L
      Llorenc296357495krm
      Participating Frequently
      April 28, 2023

      Hi everyone! I downloaded the latest version of ADE (It's April 2023) and I have the same problem you described in 2020... I authorised my PC and my Kobo Clara HD in ADE but, after downloading the DRM file from the library onto ADE's library and then transfering it to my Kobo via USB (and unplugging everything properly), my Kobo says I don't have the necessary rights to open the book... GRRRRR... hasn't Acrobat found a solution for this problem in 3 years??? If so, could someone please let me know what to do? I bought my Kobo only to be able to borrow books from the library and this is all very frustrating... For Europeans (we don't have a Libby integration on our Kobos, unfortunately) the whole thing becomes a bit of a pain in the XXXX, unfortunately... 
      Thanks in advance for your help!

        M
        Matteo5FB5Author
        Participating Frequently
        April 28, 2023
        Hi,
        I suggest you try an older version of ADE. In my case I "solve" the problem
        by using the ADE 3.0 version.
        WIN:
        http://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.exe
        MAC:
        http://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.dmg
        I recommend to logout any profile from ADE, uninstall all versions of ADE.
        Install ADE 3.0 and you should be fine.

        I haven't tried the latest version of ADE, I'm scared it won't work anymore.

        Thanks!
        L
        Llorenc296357495krm
        Participating Frequently
        April 28, 2023

        Hi! Thanks! I downloaded the 3.0 version already, but I wasn't sure about the procedure... now you've explained it, and I will try it straight away! I'll keep you posted (but little thumbs down to ADE for not having solved this after such a long time...)

        S
        Stephen23882647b6nj
        Participant
        April 4, 2022

        I am experiencing the same frustation.  And, there are no previous versions of ADE available for download. 

        All attempts to find a previous version have failed.  Sad. 

        M
        Matteo5FB5Author
        Participating Frequently
        January 25, 2021

        Those who fail to effectively authenticate their devices can temporarily work around this by using ADE versions 3.0: 
        Windows: http://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.exe
        MAC: http://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.dmg

        Until Adobe fixes into the current version. 

          S
          Stephen23882647b6nj
          Participant
          April 4, 2022

          your links aren't working. 

           

          F
          fiorella_7701
          Participant
          February 8, 2025

          Some browsers do block i because hey are old-versions. go to downloadbutton en press allow.

          L
          Landwork_50
          Participant
          December 21, 2020

          I have the same problem. PC autorized with ID ADE but on screen don't appear eRedder KOBO an I cannot chose it.

          I need help.

          M
          Matteo5FB5Author
          Participating Frequently
          December 21, 2020
          Hi,
          I solve my problem by uninstalling AdobeDigitalEdition 4.5... and
          installing the older version 3.0.

          However your problem seems to me little different.

          I have already reported this problem to kobo and adobe, but nothing has
          chamged.
            D
            defaultkh38urdumdyy
            Participating Frequently
            January 11, 2021

            I am having exactly the same problem. Unable to use my kobo. Unable to find the older version but perhaps would not work with my Mac Big Sur? 

            I have done everything and still my kobo says I am not authorized to read my library book.

            Who can help?

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