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Kobo won't open library book because eReader was previously deauthorized [2018]

Forum|Forum|7 years ago
April 7, 2018
21 respuestas
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I have a Kobo Glo and I am now getting the following error message "Your eReader is not authorized to open this book. Because you previously deauthorized your eReader, you need to reimport the book using ADE". I have tried reimporting the book, and even returning the book and then reborrowing it before reimporting it to my Kobo. I have tried deauthorizing the reader and then reauthorizing it before reimporting it to my Kobo. Deauthorizing and reauthorizing my Kobo worked a couple of times, but not any longer. I have uninstalled my version of ADE and downloaded and installed the latest version. I have contacted Adobe and they checked my Adobe account and authorizations and was told that I still have unused activations and my authorizations appear to be in order. I can read my books on my MacBook using ADE, and I can even read them using ADE when I click on my Kobo icon in ADE sidebar and open the book. ADE seems to be working as advertised, but my Kobo is not cooperating. I have contacted Kobo as well and they say it's an ADE issue and will not discuss it further. I have not done a factory reset on my Kobo as I don't want to lose all my purchased eBooks. I have checked out a few threads regarding similar issues, but none with my particular error message. Any suggestions are appreciated as I feel I have tried everything, save a Kobo reset, or trashing the Kobo altogether. Thanks

Mejor respuesta de TOJenX

https://www.adobe.com/solutions/ebook/digital-editions/download.html

Adobe only has ADE 4.511 and 3.0 on this page. I was using 3.0 then had problems with ADE opening/getting the library ebook I borrowed from Overdrive. Then I used 4.511 with some success but the authorization problem started. Being able to open the borrowed ebook via ADE on the computer and kobo (via ADE) doesn't necessarily mean that when kobo is unplugged from the computer, kobo will be able to open said ebook. That's what has been happening to me before I found this forum. I tried to go back to ADE 3.0 but it won't worked on my Windows 7 anymore. It keeps crashing.

https://www.adobe.com/solutions/ebook/digital-editions/download.html

This is where I found 2.0. I de-authorized both computer and kobo. Downloaded again from the library the problem ebook. Before download started, I was prompted to authorize my computer. Re-authorized kobo. It worked! Kobo can open a borrowed library ebook without being plugged in to the computer.

Good luck!

Hi,

I spent hours trying to get my Kobo Aura HD to open a library book I borrowed through Overdrive and I can confirm that the issue is with Adobe Digital Editions (in particular v. 4.5) and indirectly with Kobo and Overdrive because none of them care enough to create a long-term solution. I'm running Windows 10. After trying and failing to get a number of the posted solutions to work I stumbled across something that worked for me and my ancient Kobo. I hope these steps will work for others, and will assume anyone trying them has a basic understanding of how to authorize/deauthorize and install/uninstall on both Windows OS and the Kobo.

To start, the Kobo should not be connected to your computer.

1) Delete the books that you can't open off your Kobo.

2) Via Settings on Kobo:

2a) Ensure your date and time are correct on your Kobo and you have wifi turned on.

2b) Open Accounts and deauthorize your Kobo from the Adobe account.

3) Delete the books you downloaded from your computer. You can do this within the Adobe Digital Editions app on your computer by hovering over the book with your cursor and right clicking then selecting "Remove from Library". Also delete the .acsm file from the Downloads folder.

4) This step probably doesn't matter, but it doesn't hurt either. With the ADE app open, press Ctrl + Shift + D. A window pops up with Erase Computer Authorization. Go ahead and Erase Authorization.

5) Uninstall ADE version 4.5 from your computer.

6) Go to this third-party website and download version 3.0 of ADE. https://adobe-digital-editions.software.informer.com/3.0/

7) Install ADE version 3.0 on your computer and login using your Adobe account and password.

😎 Within the ADE app, authorize your computer under the Help menu or by pressing Ctrl + Shift + U.

9) Open a web browser, go to your Overdrive library page, go to Loans, redownload the book you originally had trouble with.

10) Once downloaded, double click on the .acsm file and it will open in ADE version 3.0. Close the book by returning to ADE's main Library page.

11) Connect your Kobo to your computer. It will appear on the left panel of ADE.

12) Drag and drop the book from your open Bookshelves folder onto the Kobo.

13) Eject your Kobo from your computer and wait until Kobo updates content before unplugging the USB cable.

14) Open the book on your Kobo and enjoy.

As I said, this solution may not work for everyone but it did work for me on my old school Kobo Aura HD. I really hope it helps and prevents someone from using their Kobo as a Frisbee.

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O

OzGirl

Participating Frequently

Hello again, I thought I'd start a fresh post as the old problem has happened again. I'm starting to think it happens when I delete all my library books from ADE and the Kobo device.

Anyway, this time:

1. Deleted failed book from ADE.

2. Deleted everything from my downloads folder just for the heck of it.

3. Borrowed and downloaded a new book and my original book.

4. Dragged both the new book and the original book onto my Kobo at the same time.

Hey presto! It works.

I am now going to keep one expired book in ADE and on my Kobo and see if that helps.

Cheers and good luck!

O

OzGirl

Participating Frequently

This time. I'm on a different laptop so had to download the latest version of ADE. Same problem with the 2 books I'd borrowed. (At one point ADE display 266 books I've borrowed over the last several years. Deleted them all.)

1. Deleted ADE books from downloads.

2. Deleted everything off my Kobo (Remove from Library).

3. Borrowed a fresh book (3 book total)

4. Downloaded my 3 books.

5. Dragged them all to the Kobo AT ONCE.

Worked. 😉

O

OzGirl

Participating Frequently

And again! Only this time I wanted to keep 2 of the books, which, for reasons obscure, had worked whereas the other 2 didn't. So I deleted everything off Kobo, downloads and ADE except my 'keepers'. Downloaded my original books again plus a fresh one. Dragged all 3 to the Kobo. And it worked! I notice there's lots of ''Top ereaders for 2022'' lists on the web now. Might be time for a trade in. Life's too short.

P

Paul24951965o6ui

Participant

Thank you. It worked for me!

T

Tara24559991so7b

Participant

Just wanted to say, what finally worked for me after trying to unauthorized, re-authorize and re-download for hours and hours (with a Kobo Libra H2O) was doing a factory reset on my Kobo by going to Settings>Device information>Factory reset

hope this can help someone!

I

ItsLucy

Participating Frequently

THANK YOU! I've been struggling with this problem for HOURS, tried all the other solutions listed (de-authorise, reinstall, install ADE 3.0 - everything) and nothing worked. I followed point by point this process and...voilà! All solved!
Just a quick note should someone find themselves having the same issue: the authorisation request wasn't prompted and the computer automatically authorised my KOBO. Not sure why, but anyway this solution worked.

D

defaulttjzoh2qr4b01

Participant

Thank you SOOOOO much. Hours of agony finally over 🙂

C

Chris5E18

Participant

I also grappled with all the problems you are having and, after much research, I decided to buy a Kobo Libra which has an app for Overdrive which connects directly to your library without having to fight with Adobe Editions. Now I am reading again with no issues and Adobe Editions is history.

W

Weronika98A4

Participant

I found another way to fix this. I was trying to transfer my 14 days Book A loan from the Open Library to my Kobo Wireless eReader Version 1.9.12 but it was giving me the error. I tried everything mentioned in this thread (de-authorising, resetting my eReader, downloading a new book, deleting the old one), nothing worked.

I then downloaded another book (Book B, 21 daysloan) from a different library (I used London Libraries Consortium). I transferred that loan to my eReader and it worked.

I re-plugged my reader and transferred Book C loan from the original library (the Open Library). I picked a public domain book (with expired copyrights) that was available to download and keep forever (not a loan).

I transferred Book C using ADE to my Kobo, unplugged it and it was working fine.

Finally, I re-plugged my reader and transferred Book A (a loan) to my eReader. I unplugged it and it worked as well 🙂

I suspect one of the below fixed the problem:

1. Using the same library, downloading a book that's not a loan and that you can keep indefinitely

2. Borrowing a book from another library

Let me know if this helps

T

tineke23415199qdwi

Participant

I have a Kobo Libra H2O on which I can read every book, but library books. De-authorize and authorize etc doesn;t help at all.

Too bad! Any good tips welcome! Thank you.

lindenn82264927

Participant

I had the same issue with this on a Kobo Aura with library downloaded books

. I tried authorizing downloading a new book, reauthorizing and all of the other fixes posted on line. Nothing worked until I went into settings on my e-reader, then device information, then update check. As soon as update check ran it loaded all of the missing book information and the books were present and readable. Also, if you have an overdrive account set up you can search for books using the search function on your e-reader and download them directly to the e-reader. Never an issue with this but the selection may be different than what you can find on your library site.

M

MaryinOttawa

Participant

Do you get the feeling Rakuten would prefer that you purchase books rather than borrow them?
I am living the same nightmare as everyone else and I cannot believe this fiasco has been going on this long. I bought a Kobo in October and spend hours in order to finally load one book onto it. Yesterday I gave it a try and hit that same darn message "Your eReader is not authorized to open this book" and so on. I spend hours trying to figure it out and then found this group. How on earth has this problem been going on since 2016? I only bought the Kobo to read library books, otherwise I would have gone with the Kindle. I have worked my way through the instructions to delete this, load that, remove authorization, add authorization and so on. It simply doesn't work. I now have to either return it to Amazon by the end of January, throw it in the garbage or perhaps try downloading 3.0. How utterly ridiculous.

O

OzGirl

Participating Frequently

Sorry Mary, This is just part of the joy of owning a Kobo! I have downloaded Adobe 3.0 in the past and that did work. Following my instructions above - especially downloading a fresh book - usually works. Unfortunately, ereaders are not a big marketing item anymore so there's not many brands to choose from. I guess lots of people use their tablets. Looking on the internet, it would seem that some Kobos have OverDrive library built in. Not mine, unfortunately (Glo). Have a look.

https://help.kobo.com/hc/en-us/articles/360017677053-Borrow-eBooks-from-the-public-library-using-your-Kobo-eReader#:~:text=With%20OverDrive%20on%20your%20Kobo,books%20directly%20from%20your%20eReader.

I have had my Kobo for a very long time and sometimes I can go for a whole year without hitting the problem. When this one dies, I'll probably buy one that downloads from libraries over wifi. I'm not going down the Kindle path. I accept Kobo doesn't care about me much although I do buy the odd book off them.

B

bimi100

Participant

Thank you so much for these detailed instructions! They worked wonderfully for my old Nook, downloading books from our public library. I HAD been successful with downloading books from the library until about a month ago (June 2020) and suddenly Adobe Digital Editions decided that my Nook was not ok for "copying" from my computer. This work-around did the trick!

D

defaultve94fr5dq607

Participant

I have an original Kobo Aura, and despite all these tricks, I could only get ADE 4.5 to work intermittently. In the end I uninstalled it and installed ADE 2.0. It worked perfectly first time and I have been able to download my library books again easily. For my purposes, I can't see the difference between 2.0 and 4.5, so I am happy. - and it took much less time than faffing around authorising/ deauthorising my Kobo and computer.

K

KaraMoose

Participant

Things I tried which eventually worked (I'm not sure what the key bit was!): Deleting the book files from ADE and my kobo, and then looking for any more within file explorer - I found old files within the kobo folder as well as within the Adobe Digital Editions Folder. I deauthorised everything and then unplugged the ereader/closed ADE. Then plugged in the ereader and reauthroized the ereader, which automatically did the computer. I then downloaded an entirely new non-DRM book (one picked at random) from my library - I'm wondering if the non-protected nature was important? - and added it to ADE and then the ereader. I then re-downloaded the problem DRM books, and added those to ADE, then the ereader. It's worth noting I decided against flicking through the pages within ADE, just in case this had been causing problems (sometimes this has caused ADE to freeze for me). I then safely-removed the ereader, and voila! Even though the DRM books displayed black covers, the non-DRM was visible, and when I clicked, they opened, much to my surprise! Good luck!

F

Flamboyant_hearted98C6

Participant

Thank you for sharing - I had authorized/de-authorized my devices multiple times, deleted and downloaded books to no avail until I saw your point about a non-DRM book. I tried this and for some reason it works. Every time I want to copy a book onto my bookshelf, I copy this non-DRM book as well. Otherwise, it does not work. It is not perfect but I am so happy to have this function working. Thank you so much!

C

Catherine5DC1

Participant

I tried everything here, and your solution is what worked for me! I piggybacked the problematic DRM book with a non-DRM book, and voilà! Thank goodness for the reader community!

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