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emmad72435103
Participant
October 26, 2016
Question

Laptop Authorisation Issue

  • October 26, 2016
  • 1 reply
  • 121 views

Hi,

I have Adobe DE on my phone, iPad and Laptop.

My Laptop will not authorise ADE- it is giving me an error in that it is saying I need to use an Adobe ID not previously authorised on any other computer or mobile device.

The phone and iPad authorise fine, however for the time being, I have deauthorised these and uninstalled the apps  for the time being, in the hope I could then authorise my Laptop.

This hasn't worked. Any ideas?

Thanks,

Emma

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    October 27, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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