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patrickcabbage
Participating Frequently
November 20, 2013
Question

Library book download

  • November 20, 2013
  • 2 replies
  • 1485 views

Trying to download a library book to my Kobo - it appears as "locked" and tells me to verify my adobe ID which I already have done!

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    2 replies

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    patrickcabbageAuthor
    Participating Frequently
    November 20, 2013

    Hi sjpt - it's a Kobo ereader.  I don't know where the problem originates but I download the library book at ADE and then drag and drop the book from ADE to my Kobo (as I have always done).  The book appears on my Kobo but when I click on it to read I keep getting the same message "The content you are trying to view is locked.  Please use your Adobe ID to authorize your ereader with the Kobo desktop application or Adobe digtial editions."  I have unauthorized (using control, shift, D) and re-authorized ADE but am still getting the same message.  The book works on ADE and I can still read all my other books on my Kobo.

    Thanks for any help you can give!  It's driving me insane!

    S
    sjpt
    Inspiring
    November 21, 2013

    Is it just one book that it is failing on, or does it fail with all books freshly downloaded from the library?

    If just one book, maybe the Kobo has an issue with that book.

    I found when I had a Bookeen Opus that there was a very small number of books it just would't read,

    though the detailed symptoms were different.

    If all new books, is there any possibility that you have somehow got the Kobo and ADE registered with different Adobe IDs?

    Try copying a DRM book that works on the Kobo from the Kobo to the computer, and seeing if you can read it on ADE.

    If so, you might need to deauthorize the Kobo (ctrl-shift-E while plugged in) and reauthorize it with the ID you currently use on ADE.

    But be aware that this may mean you can no longer read obn the Kobo those older books that currently work there.

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    patrickcabbageAuthor
    Participating Frequently
    November 21, 2013

    It's failing on all.  I just bought a book from Kobo and am now getting the same message when I try to open that on my Kobo.  I can read everything on ADE (including everything purchased from Kobo as well as borrowed from the library), I can read all my old books on the Kobo - it just won't let me into anything new.  I de-authorized and reauthorized my Kobo and I'm still getting the same problem.

    S
    sjpt
    Inspiring
    November 20, 2013

    Can you give more details please?  For example ...

    • Is this a Kobo tablet or eReader?
    • Are you trying to download directly to the Kobo (tablet), or having problems copying from ADE (Digital Editions) on the computer to the Kobo?
    • Is the book working fine on ADE itself?
    • Are old books already on the Kobo still able to be read?
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