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fonsb50544763
fonsb50544763
Participant
July 25, 2017
Question

License already fulfilled

  • July 25, 2017
  • 2 replies
  • 1291 views

Hi Guys,

By accident I had my old e-reader software (from sony) which was linked to my Adobe Account open the .acsm file. Unfortunately I now have a Kobo Aura 2 HD and that software could not get it onto my ereader. So after downloading ADE the .acsm file now says: E_LIC_Already_fulfilled_by_another_user

Well, this is somewhat true, however, that "other user" is the the Sony software linked to my Adobe Account.

How can I solve this?

Thanks!

Fons

    This topic has been closed for replies.

    2 replies

    fonsb50544763
    fonsb50544763Author
    Participant
    August 13, 2017

    Hi All,

    I still have this ebook that I can't open. I would like to get some help, or tips on how I can fix this.

    Cheers.

    Fons

    D
    dooker25
    Participating Frequently
    August 14, 2017

    I am also having the same problem.

    I have gone to a plain ebook reader.

    I have both ADE 3 and 4.5

    I'm not sure which ereader was the original - I had a Kobo and a Kindle. I now have a generic Android Ereader.

    My computer W7Pro says that ADE has authorization to read on the PC  AdobeID (urn:uuid:b0b05956-c8e4-4361-b05c-179d304c6c96). I can open the file you suggested to the OP.

    Now what do I do? Cannot open acsm file on either 3.0 or 4.5  3.0 says something about fulfillment, and 4.5 says to check activation.

    Nanaky
    Nanaky
    Participating Frequently
    July 26, 2017

    You used on both readers the same adobe ID?
    Has you try to open the eBook in your secound reader before you authorize the secound Adobe ID?

    fonsb50544763
    fonsb50544763Author
    Participant
    July 26, 2017

    Hi Nanaky,

    I have both readers (and both software) on the same adobe ID.

    However, I have lost the old reader. I then proceeded to buy the Kobo Aura. I kept my existing Adobe ID.

    Unfortunately the .acsm files were still linked, by default, to the old Sony Reader software. Therefore I cannot now use the ADE software to put the eBook on my Kobo (as the sony software fails to sync with the Kobo).

    Does this clarify the situation?

    Thanks,

    Fons

    Nanaky
    Nanaky
    Participating Frequently
    July 26, 2017

    Has you check if you can open the eBooks with Digital Edition?

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