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A
Anonymous
April 11, 2012
Question

License server communication error: E_ACT_NOT_READY

  • April 11, 2012
  • 11 replies
  • 38313 views

We are getting the following message when trying to open an Adobe Epub book within ADE:  Error getting license.  License server communication Problem:  E_ACT_NOT_READY

Does anyone know what is causing the error message?

Thanks

    This topic has been closed for replies.

    11 replies

    jfaughnan_therealone
    jfaughnan_therealone
    Participant
    November 26, 2015

    This is an Adobe bug.

    Details here: Gordon's Tech: The curse of DRM - can't read new book because Adobe E_ACT_NOT_READY.

    In my case the workaround of "Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash" then relaunching the .ascm file allowed reauthorization.

    The bug, in my case, is that Adobe didn't handle the use case of restoring from backup. Since authorization is device specific, I couldn't deauthorize because I wasn't using the original device. Deleting activation.dat allowed authorization as a new machine.

    Adobe needs to add device deauthorization to the Adobe ID profile -- Google and Apple do this for the devices they track. They also need to fix the code so it handles the cause of a machine-specific authorization file on a new machine -- it should ask user if the old machine should be deauthorize, then request new machine specific authorization and  it should "explain" why the authorization is needed.

      bart3509139
      bart3509139
      Participant
      April 17, 2015

      I'm also getting E_ACT_NOT_READY using ADE 4.0.3.11....

      Tried De-Authorizing the account, but ADE says "Unable to Erase Authorization. Please try again after some time."

      I can log into accounts.adobe.com just fine and nothing seems wrong there.

      derekdokoto
      derekdokoto
      Participating Frequently
      April 17, 2015

      review solution I tried above.

      Downgrade to ADE 3.0. With ADE not running, erase activation.dat file.  bring up ADE, re-authorize your computer.  Life should be good.

      W
      writerspice
      Participant
      April 6, 2015

      I have a brand new Macbook Air, running Yosemite. I had this problem and did what was suggested - deleted the .dat file and reauthorized. The book I want is now showing up in ADE without error messages, but every time I try to transfer it to my Kobo, ADE crashes. Worked perfectly on my old PC; very frustrated.

      carstenb90970274
      carstenb90970274
      Participant
      March 25, 2015

      Hi all,

      I am having the same problem. On my new PC (Windows 8) it does not work with E_ACT_NOT_READY. At he very same time on my old PC (Win 7) I can open the document. Since I have to return the old PC to the company I work for, this is a serious problem for me.

      DRM sucks!

      Carsten

      S
      Adobe Employee
      shreya
      Adobe Employee
      March 26, 2015

      For this problem, you need to deauthorize and authorize ADE again.

      Launch ADE

      Help -> Erase authorization.

      ADE will be deauhorized.

      Now again AUTHORIZE ADE

      Help-> authorize computer.

      Error will be fixed !!

        derekdokoto
        derekdokoto
        Participating Frequently
        April 10, 2015

        success.  ADE 4.0 is to be avoided. It crashed after my solution.

        The solution is trash the activation.dat preference file.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.

        I reinstalled ADE 3.0 and life is good.

        The Error getting License. License Server Communication Problem: E_ACT_NOT_READY

        on yosemite was bogus.

          A
          amirh49137523
          Participant
          March 16, 2015

          the reason is simple, have you tried to download any cracked adobe product ? if yes then you have changed your host file to block adobe server

          this is the only way for a crack to work

          solution ? not sure, cause unblocking the server will cause your cracked software to fail. is it worth for you ?

            A
            Anonymous
            March 2, 2015

            Really late, but I just installed the 3.0 version and it worked.

            A
            annem32833433
            Participant
            March 2, 2015

            I tried installing 3.0 again but just got another error code "Activation Server error - code E_ADEPT_INTERNAL"

            Why is Adobe so hopeless at answering these questions?  I'd do anything to avoid using Adobe if I could.

            kn87282777
            kn87282777
            Participant
            February 11, 2015

            Hello,

            I am experiencing the same error when I try to download an EPUB from my local library using Adobe Digital Editions on my Mac. I haven't experienced it before today.

            I am running Adobe Digital Editions 4.0 on Mac OS X 10.9.5.

            I already tried de-authorizing my Kobo and then reauthorizing it. That didn't fix the issue.

            Please help.

            Thank you,

            Karen

            M
            mouch2000
            Participant
            February 10, 2015

            Hey guys. I had the same problem. The way I fixed it is to unregister the software on my Mac, then add a protected eBook. It asked me to enter my authorisation credentials, which I did and the eBook added itself smoothly.

            I haven't tried adding a second book yet, but at least I got the first one on.

              D
              DeezleDeeDee
              Participant
              February 7, 2015

              Yup, I'm having the same problem. No answer almost 3 years later!! Has Adobe stopped supporting Digital Edition for Mac users?

              A
              Anonymous
              November 9, 2012

              Hi,

              I have the same problem and i have a Mac ; does annyone have a solution for this error code (the error code is in ADE 2.0) ?

              Thanks

              G
              gramsterix
              Participant
              December 16, 2012

              I too have this problem with ADE 2.0 on Mac (Mountain Lion). It ws working fine a few days ago and now I can't download books from our public library any more.

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