Licensing Adobe DE on a reinstall

Question

I have used Digital Editions in my classroom for several years. I have relocated to Vietnam, new workplace, and cannot seem to bring ADE with me to a new Macbook computer.

I've even deleted the old program, and let all the existing resources there go to try to get a platform that works in my new place.

I've used a few browsers.. but the same error message result is this error message. No idea how to fix it! The login to Adobe

>>Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

What does this mean? How can I fix it?

The login to Adobe ID has grabbed an additional detail, which is no longer my ID.. but I cant get to it to delete that detail. Round in circles.

Can anyone please advise how to get this otherwise very good program going for me??

Thanks, Debbie

Nanaky · Answer

Windows:

Close all applications.

Press WINDOWS + R.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

Remove the Adept Folder.

In the Confirm Key Delete dialog, click OK.

Close the Registry Editor.

Open Adobe Digital Editions and reauthorize..

Macintosh:

quit Adobe Digital Editions.

Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Open Adobe Digital Editions and reauthorize.

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