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rachelz47723378
Participant
Jul 17, 2016 11:14 PM UTC
Answered

Limit of Number of machines allowed per ID Reached

Did a factory reset on my KOBO this evening and went back to authorize my reader, and received this error message.

I only have a PC and one E-Reader, so not sure about this limit.

Please help.  Thanks.

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    Nanaky
    NanakyCorrect answer
    Participating Frequently
    Jul 18, 2016 6:55 AM UTC

    To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

    7 replies

    rachelz47723378
    Participant
    Jul 18, 2016 9:34 PM UTC

    Thank you!

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    Nanaky
    Participating Frequently
    Jul 19, 2016 6:43 AM UTC

    You are welcome.

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    Nanaky
    NanakyCorrect answer
    Participating Frequently
    Jul 18, 2016 6:55 AM UTC

    To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

    Translate
    laurmac
    Participant
    Nov 14, 2018 2:55 AM UTC

    how do you contact customer support chat?  when limited number of device ids reached?

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    Nanaky
    Participating Frequently
    Nov 17, 2018 7:01 AM UTC

    Contact Customer Care  -> over this link

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