Skip to main content
rachelz47723378
Participant
July 17, 2016
Answered

Limit of Number of machines allowed per ID Reached

Did a factory reset on my KOBO this evening and went back to authorize my reader, and received this error message.

I only have a PC and one E-Reader, so not sure about this limit.

Please help.  Thanks.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Nanaky
    NanakyCorrect answer
    Participating Frequently
    July 18, 2016

    To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

    7 replies

    rachelz47723378
    Participant
    July 18, 2016

    Thank you!

    Translate
    Nanaky
    Participating Frequently
    July 19, 2016

    You are welcome.

    Translate
    Nanaky
    NanakyCorrect answer
    Participating Frequently
    July 18, 2016

    To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

    Translate
    laurmac
    Participant
    November 14, 2018

    how do you contact customer support chat?  when limited number of device ids reached?

    Translate
    Nanaky
    Participating Frequently
    November 17, 2018

    Contact Customer Care  -> over this link

    Translate