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jeannek90500364
Participant
March 26, 2018
Question

"Loan token not found" error

  • March 26, 2018
  • 2 replies
  • 1444 views

I have the latest Digital Editions version on Windows 7. When I download a checked-out book from axis360, the book opens just fine on my PC, but when the file is transferred to my Nook Simple Touch, I get a "Loan token not found" error, and the book will not open. I've downloaded from axis360 via Chrome, IE, and Firefox to see if the browser made a difference, but no such luck. I uninstalled and reinstalled ADE, but still no luck. I used to have no problems transferring epubs files, but over the past year and a half, I've had nothing but headaches. Help?!

    This topic has been closed for replies.

    2 replies

    B
    babnab1
    Participant
    September 29, 2019

    I had the same issue but could not find a link to ADE 3.0 the Adobe website. So I found this link:

    https://adobe-digital-editions.software.informer.com/3.0/

     

    Like most of the commercial links, there are a ton of adds. Just be careful and pick the apprpriate download.

    Make sure you download the 3.0 ADE. Just be careful.

    It downloaded for me just fine. I installed it. I wasn't sure what would happen so I didn't unistall the newer version of ADE first, but in retrospect you could uninstall and then download the 3.0 version instead of going to the new version of ADE that is currently installed on your computer and deactivating the authorization.

    Go to the 3.0 version and activate the authorization IN THAT VERSION.

    Add your Nook as another device if it didn't automatically. Remove the library books from the Nook Library and your ADE library. Go to your library and download the book/s again. Now transfer the book/s to your Nook. This should work. It did for me.

    Good Luck

    J
    janes21492901
    Participant
    March 4, 2019

    I have the same issue. Would someone at ADE address this question? The people at B&N have pushed me to ADE. And it appears ADE won't address the issue. Is the NOOK Simple Touch supported by ADE or not? If so, what is the solution to this issue. If it is not supported then tell us so we can get on with life. 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 4, 2019

    >Would someone at ADE address this question?

    This is a public forum with "some" Adobe staff participation, use the links below to make a report or request

    -for Video & Audio & Animator programs https://adobe-video.uservoice.com/

    -https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

    -or Feedback forum https://forums.adobe.com/community/creative_cloud/desktop-app/content

    J
    janes21492901
    Participant
    March 5, 2019

    Thanks John, I'll give it a try. This forum is directly accessible via the Adobe web site and it appears to be the only access the public has to Adobe support. The Chat was not available. There is no email address to use. The only support avenue from off of the Adobe support page was to what I now know to be a public forum. Which only makes the support for Adobe products, at least for ADE, even more lame.

    Again, thanks for the tip. I'll give it a try but I'm not holding my breath. I feel I'm headed to Amazon to buy one of their readers. 

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