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defaultgnab1gkglled
Participant
January 4, 2025
Question

Login failure Adobe ID (Adobe DRM) on Pocketbook Verse Pro

  • January 4, 2025
  • 4 replies
  • 1235 views

#ereader #pocketbook #adobedrm #onleihe

Hi all,

I just bought an E-reader (Pocketbook Verse Pro) and tried to open an acsm-file from a german library (onleihe). When I click on the book I'm asked to log in with my Adobe ID, but I always receive the notive that an error has occured with the authorization (E_STREAM_ERROR: CURL returned 60(3C)). Nevertheless, I'm 100% sure the login and password is correct. Could anyone help me with that problem? Thanks!

      4 replies

      J
      Jorien2107
      Participant
      August 3, 2025

      Hi, I run into the same issue. Does anyone know how to get this solved? 

      F
      festive_experts7031
      Participant
      August 3, 2025
      I complained to Pocketbook and got a reply that they could reproduce the
      problem. They said that it's a problem between their server and Adobe's
      server. Their suggestion is to wait a bit and try again at a later stage.
      No idea how long it will take, maybe until the warranty period is over...

      My guess is that they messed up the sync with the latest update.
      J
      Jorien2107
      Participant
      August 3, 2025

      Ok, thanks! 

      I will then also make the complaint to Pocketbook, let's see if they will take it more serious and will take required (and quick action) if more people bring this up. 

      F
      festive_experts7031
      Participant
      August 1, 2025

      After updating Verse Pro to latest firmware version U634.6.9.815 I experience the same problem on 2 devices with different Adobe accounts: 2 different ones which were provided by Pocketbook Account and 1 other Adobe account I created and used in the past. 

      It's so upsetting to have to deal with these things just to read some books...

      A
      annekatrin_1688
      Participating Frequently
      January 6, 2025

      Seems to work now!

      A
      annekatrin_1688
      Participating Frequently
      January 5, 2025

      Hey, 

      same problem here with my new Pocketbook Era. 
      I try to add the account under Settings but always get the same error as you. 

      I contacted Pocketbook support. This was their answer: 

      "Der Adobe-Server ist derzeit stark überlastet, was zu Verzögerungen und Problemen beim Autorisieren/Herunterladen von Dateien führt.
      Bitte versuchen Sie es später. Vielen Dank für Ihr Verständnis!"

       

      But it would be great to know when the issues are gone. Currently I can't read any of my books and can't use the Onleihe and Libby as well.

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