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doc_candidate
Participant
Dec 7, 2015 6:07 PM UTC
Question

Menu items not accessible; grayed out.

All menu items, including authorize and erase authorization, and functions like select and copy, are grayed out. The only function that works is "find." Any thoughts on how to activate these tools/functions.

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    5 replies

    Ritergeek
    Participating Frequently
    Jul 27, 2018 6:37 PM UTC

    In Windows 10 the path to the activation.dat key is different: Users\AppData\Roamng\Adobe\Adept

    I did delete that key, which unlocked the option to Erase Computer Authorization. I entered my password as requested and got the error message, "Unable to Erase Authorization. Please try after some time."

    Now what?

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    Nanaky
    Nanaky
    Participating Frequently
    Jul 30, 2018 6:26 AM UTC

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

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    Nanaky
    Nanaky
    Participating Frequently
    Dec 8, 2015 7:02 AM UTC

    Do you used Windows or Macintosh?

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    doc_candidateAuthor
    Participant
    Dec 9, 2015 2:15 AM UTC

    Macintosh. MacBook Air with OS X Yosemite 10.10.5

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    Nanaky
    Nanaky
    Participating Frequently
    Dec 9, 2015 6:42 AM UTC
    1. Quit Adobe Digital Editions.
    2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    3. Open Adobe Digital Editions and reauthorize.
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