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Marci_Helene
Participant
Feb 6, 2014 6:09 PM UTC
Answered

missing ebooks

All my ebooks have vanished, where have they gone???

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    Marci_HeleneCorrect answer
    Participant
    Feb 6, 2014 9:20 PM UTC

    I solved it in the meantime, in case this happens to anyone else. The Reader loads them from the "My Digital Editions" folder (Windows 7) located in "My Documents". I moved this folder to another location, which I thought would be more convenient. Windows then created another digital editions folder in "My Documents". I merged the original with the new one and put it back in the "My Documents" folder. All is well again.

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    5 replies

    Zahra22090403dwd4
    Participant
    Dec 4, 2021 11:06 PM UTC

    hi, my ebook disappeared, just 1 of them. when I tried to click on the token sent to me, it doesn't work anymore.  i really need that book.  how can I get it back? i have deleted the app and tried to refresh my library in both laptop and ipad. It still isn't there

     

    help please

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    Zahra22090403dwd4
    Participant
    Dec 10, 2021 6:10 AM UTC

    Hi, can someone pls help? I should add that I tried the suggestion above by marci_helene and that had not worked for me. The ebook was not there in that folder either, just as it was also missing from my Digital Editions app.

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    Marci_HeleneAuthorCorrect answer
    Participant
    Feb 6, 2014 9:20 PM UTC

    I solved it in the meantime, in case this happens to anyone else. The Reader loads them from the "My Digital Editions" folder (Windows 7) located in "My Documents". I moved this folder to another location, which I thought would be more convenient. Windows then created another digital editions folder in "My Documents". I merged the original with the new one and put it back in the "My Documents" folder. All is well again.

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      chloe231854100fi3
      Participant
      Feb 16, 2022 9:02 AM UTC

      Thank you sooooo much, this helps A LOT. My testbooks, which are so expensive, for school were missing for a while. I need them for this semester. I went anxious. Thanks to your solusion. After trying yout method, I got them back!!!! 

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      Zahra22090403dwd4
      Participant
      Feb 17, 2022 4:50 AM UTC

      i still don't have a solution..  Why does Adobe not provide support for this, I don't understand.  The books are expensive indeed and when they disappear, what happens. 

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