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jacobh50257993
jacobh50257993
Participant
May 14, 2015
Question

My digital editions has stopped working

  • May 14, 2015
  • 5 replies
  • 1055 views

I bought an e-book a week ago and installed digital editions ver.3 to read it. It was working fine but then suddenly stopped yesterday. I've tried uninstalling and reinstalling it, turning my PC on and off and even installing an older version (it worked but wouldn't let me read my book) but nothing seems to be working. The program won't open; it says that digital editions has stopped working and then closes without telling me anymore. I'm getting pretty fed up with this and would like some help if any is available...

My computer uses Windows 8 and I want to state again IT WAS WORKING FINE UNTIL YESTERDAY, the stopped

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    5 replies

    carold7611491
    carold7611491
    Participant
    June 2, 2018

    This worked for me, as well after a long frustrating time.  This information needs to be in the troubleshooting material on the site for Digital Editions.

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 15, 2015

    When you try to relaunch ADE after crash, it tries open in the previous state before crash and it will end up in crashing again.

    Can you please try below steps:

    Quit ADE

    Take backup of the "My Digital Editions" folder in "C:\Users\<USERNAME>\Documents\" (for Windows)

    Delete the My Digital Editions folder.

    Launch ADE

    Now add the books one by one from the backup to the newly created folder.

    Hope this works !!

      G
      gmurphylmt
      Participant
      January 10, 2017

      shreya--thank you very much!!!!!!!!!!

      After many years of using ADE, I've spent most of my day trying to get ADE to download and display my library books.  After deauthorizing/reauthorizing, uninstalling/reinstalling various versions of ADE, and making sure the acsm and epub files were associated with ADE, I found your suggestion and tried it.  Finally, my library books started downloading into ADE!  I haven't been successful at copying the books from the backup folder into ADE, but I'm OK with that since I use a different app to manage my ebook library.  Being able to download library books was the most important process and that is finally working!

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