My Kindle doesn't appear as a Device [2020]

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I have a Kindle Paperwhite and I've downloaded Adobe Digital Editions onto my Mac to be able to read an eBook I borrowed from my library. I'm using the latest version 4.5.11 and have authorised my computer. When I connect my Kindle via USB and open Digital Editions my device does not appear. No combination of plugging/unplugging/restarting/opening/closing gets this to work. Very frustrating as this is the only way for me to read eBooks from my library!

Is there any official support for this app or a way to check version compatability?

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jane-e

Community Expert

Contact ebooks@harman.com for support. Details here:

https://helpx.adobe.com/in/enterprise/kb/eol-faq-adobe-digital-editions.html

Jane

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defaulteynnwvtxno7s

Participant

I found a super easy work around. In digital editions, right click on the book and select "show file in explorer" then you get the epub file which you can upload to 'Send to kindle' and it works!

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Emseedee

Participant

Except that this doesn’t wok, because the epub file is protected by DRM which the Kindle can’t unlock.

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tatiana_1092

Participant

I just ran into this problem today when receiving an ARC from a publisher, which is a problem if this is their main way of distributing ARCs to potential buyers. I'll certainly be bringing this up to them when providing feedback. Thankfully, I was successful when using Send to Kindle as @russm77237037 suggested.

I don't know whether I should be more annoyed with Amazon's apparent incompatibility with the program (which seems to not be an issue for Kobo users) or Adobe for not addressing this thread a single time since the origial post in OCTOBER OF 2020.

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Uriel0D4C

Participant

we're about to hit five years this year and no answer.

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michael_2464

Participant

Four years later and no response.....

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