My Kindle doesn't appear as a Device [2020]

Forum|Forum|5 years ago
October 21, 2020
26 replies
14127 views

I have a Kindle Paperwhite and I've downloaded Adobe Digital Editions onto my Mac to be able to read an eBook I borrowed from my library. I'm using the latest version 4.5.11 and have authorised my computer. When I connect my Kindle via USB and open Digital Editions my device does not appear. No combination of plugging/unplugging/restarting/opening/closing gets this to work. Very frustrating as this is the only way for me to read eBooks from my library!

Is there any official support for this app or a way to check version compatability?

Show previous replies

K

Katie282365628hih

Participant

Same problem and disappointed that the topic isn't being adressed!

M

Mary27777251caqj

Participant

would love it if someone at Adobe actually responded to this thread...

E

Eleanor27771599sq64

Participant

Same here. I'm very close to buying a Kobo so I don't have to deal with this software...

L

Lan29448708lgoi

Participant

same here, I actually start checking the price of kobo

R

rácze23304158

Participant

Same problem...

H

hamish26533202kmfi

Participant

Yes, I have the same problem and there is seemingly no support or clear answer anywhere regarding this. Very frustrating.

O

OldChE

Participating Frequently

I'm surprised by the poor support on this issue from Adobe.

A

Anonymous

Did you ever get an answer, or find a solution here or elsewhere? I'm struggling with the same problem with both Kindle Reader and a Kindle Fire. There doesn't seem to be any support or useful troubleshooting information.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded