Skip to main content
Anna5E59
Participant
October 21, 2020
Question

My Kindle doesn't appear as a Device [2020]

I have a Kindle Paperwhite and I've downloaded Adobe Digital Editions onto my Mac to be able to read an eBook I borrowed from my library. I'm using the latest version 4.5.11 and have authorised my computer. When I connect my Kindle via USB and open Digital Editions my device does not appear. No combination of plugging/unplugging/restarting/opening/closing gets this to work. Very frustrating as this is the only way for me to read eBooks from my library!

 

Is there any official support for this app or a way to check version compatability?

      This topic is closed to new replies. Start a new post to keep the conversation going.

      35 replies

      Show previous replies
      Michael290607821om2
      Participant
      March 25, 2023

      Same problem.  Very disappointing this doesn't work with my Houston Public Libary borrowed ebook.

      Translate
        Katie282365628hih
        Participant
        February 3, 2023

        Same problem and disappointed that the topic isn't being adressed!

        Translate
          Mary27777251caqj
          Participant
          January 2, 2023

          would love it if someone at Adobe actually responded to this thread...

           

          Translate
            Eleanor27771599sq64
            Participant
            January 3, 2023

            Same here. I'm very close to buying a Kobo so I don't have to deal with this software...

            Translate
              Lan29448708lgoi
              Participant
              April 17, 2023

              same here, I actually start checking the price of kobo 

              Translate
                rácze23304158
                Participant
                October 20, 2022

                Same problem...

                Translate
                  hamish26533202kmfi
                  Participant
                  October 11, 2022

                  Yes, I have the same problem and there is seemingly no support or clear answer anywhere regarding this. Very frustrating.

                   

                  Translate
                    OldChE
                    Participating Frequently
                    August 23, 2022

                    I'm surprised by the poor support on this issue from Adobe.

                     

                    Translate
                      Anonymous
                      November 30, 2020

                      Did you ever get an answer, or find a solution here or elsewhere? I'm struggling with the same problem with both Kindle Reader and a Kindle Fire. There doesn't seem to be any support or useful troubleshooting information.

                      Translate
                        Terms & ConditionsAccessibility statement
                        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices