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Participant
April 4, 2016
Question

My license key is damaged

  • April 4, 2016
  • 3 replies
  • 1879 views

I cannot open my purchased documents, getting an error message that my license key is damaged.

I tried to erase my authorizations, but keep getting the message "Unable to Erase Authorization. Please try after som time".

Can you please help?

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    3 replies

    Nanaky
    Participating Frequently
    April 5, 2016

    If you get a error that license key damage it is a problem with the eBook itself. Try to download with a other internet browser. If not help you should contact the reseller of the eBook to check the file itself.

    To remove the authoirze used this:

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    Participant
    November 23, 2016

    Thanks somuch for these tips. I could resolve the issue on my laptop.

    Nanaky
    Participating Frequently
    November 29, 2016

    That is fine.