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erin101_01
Participant
May 2, 2015
Question

My old computer died. I had adobe digital editions installed on it. Can't authorize new computer with my adobe id?

  • May 2, 2015
  • 2 replies
  • 261 views

I had to replace my computer that I no longer have access to.  I installed Adobe Digital Editions 4.0 on my new computer. After trying to transfer ebooks from the library to my ereader, I got the computer authorization screen.  I tried to sign in using my Adobe id & got the error message that I couldn't use my adobe id to authorize my new computer bacause I had used it to authorize my old computer and or mobile device.  What do I do??? 

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    2 replies

    Adobe Employee
    May 4, 2015

    What is the exact error message you received ?

    erin101_01
    Participant
    May 2, 2015

    I tried to get some help from Adobe support, after being transferred 3 times, they suggested I try here.

    Adobe Employee
    May 4, 2015

    What is the exact error message you are getting ?