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drmaryv
Participant
August 26, 2015
Question

Need help deauthorizing account associated with old email

  • August 26, 2015
  • 1 reply
  • 197 views

I'm receiving this message: 

Error getting License. License Server Communication Problem: E_ACT_NOT_READY

I cannot erase the authorization because I don't have the password associated with my old email address, and that email is no longer active. How can I get that account erased?

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    1 reply

    D
    drmaryvAuthor
    Participant
    August 26, 2015

    After over 3 hours of chat, which resolved nothing, I skipped the first steps of the process below, (as I was unable to do them without a password), and went to the "extreme cases" steps***.  After dragging the.dat file to trash, I was able to authorize my computer using my new adobe ID. No thanks to Adobe tech support. 

    "E_AUTH_NOT_READY"

    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.


    *** In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files

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